<?xml version="1.0" encoding="UTF-8"?>
<collection xmlns="http://www.loc.gov/MARC21/slim">
 <record>
  <leader>01417nam a2200385   4500</leader>
  <controlfield tag="001">000023973</controlfield>
  <controlfield tag="003">20426</controlfield>
  <controlfield tag="005">20160525160505.0</controlfield>
  <controlfield tag="008">160525s2012                        engsd</controlfield>
  <datafield tag="020" ind1=" " ind2=" ">
   <subfield code="a">9781118315224 (cloth)</subfield>
  </datafield>
  <datafield tag="041" ind1="0" ind2=" ">
   <subfield code="a">eng</subfield>
  </datafield>
  <datafield tag="082" ind1="0" ind2="0">
   <subfield code="a">658.812</subfield>
   <subfield code="b">ST-S</subfield>
  </datafield>
  <datafield tag="100" ind1="1" ind2=" ">
   <subfield code="a">Stratten, Scott</subfield>
  </datafield>
  <datafield tag="245" ind1="1" ind2="4">
   <subfield code="a">The book of business awesome</subfield>
   <subfield code="b">how engaging your customers and employees can make your business thrive</subfield>
   <subfield code="c">Scott Stratten.</subfield>
  </datafield>
  <datafield tag="246" ind1="1" ind2="5">
   <subfield code="a">Book of business unawesome</subfield>
   <subfield code="b">the cost of not listening, engaging, or being great at what you do</subfield>
  </datafield>
  <datafield tag="260" ind1=" " ind2=" ">
   <subfield code="a">Hoboken, N.J.</subfield>
   <subfield code="b">John Wiley &amp; Sons</subfield>
   <subfield code="c">2012</subfield>
  </datafield>
  <datafield tag="300" ind1=" " ind2=" ">
   <subfield code="a">ix, 123, 127 p.</subfield>
   <subfield code="c">24 cm.</subfield>
  </datafield>
  <datafield tag="500" ind1=" " ind2=" ">
   <subfield code="a">The book of business unawesome on inverted pages.</subfield>
  </datafield>
  <datafield tag="520" ind1=" " ind2=" ">
   <subfield code="c">Provided by publisher.</subfield>
   <subfield code="c">Provided by publisher.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2="0">
   <subfield code="a">Relationship marketing.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2="0">
   <subfield code="a">Customer relations.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2="0">
   <subfield code="a">Management.</subfield>
  </datafield>
  <datafield tag="653" ind1=" " ind2=" ">
   <subfield code="a">Management.</subfield>
  </datafield>
  <datafield tag="700" ind1="1" ind2=" ">
   <subfield code="d">1953-</subfield>
   <subfield code="d">1950-</subfield>
   <subfield code="d">1940-</subfield>
  </datafield>
  <datafield tag="700" ind1="1" ind2=" ">
   <subfield code="d">1950-</subfield>
   <subfield code="d">1963-</subfield>
  </datafield>
  <datafield tag="OWN" ind1=" " ind2=" ">
   <subfield code="a">LSP</subfield>
  </datafield>
  <datafield tag="AVA" ind1=" " ind2=" ">
   <subfield code="a">UDN50</subfield>
   <subfield code="b">LSP</subfield>
   <subfield code="d">658.812 ST-S</subfield>
   <subfield code="e">available</subfield>
   <subfield code="t">Error 5001 Not defined in file expand_doc_bib_avail.</subfield>
   <subfield code="f">1</subfield>
   <subfield code="g">0</subfield>
   <subfield code="h">N</subfield>
   <subfield code="i">0</subfield>
   <subfield code="k">1</subfield>
  </datafield>
  <datafield tag="999" ind1=" " ind2=" ">
   <subfield code="a">From the UDN01</subfield>
  </datafield>
  <datafield tag="AVA" ind1=" " ind2=" ">
   <subfield code="a">UDN50</subfield>
   <subfield code="b">LSP</subfield>
   <subfield code="d">658.812 ST-S</subfield>
   <subfield code="e">available</subfield>
   <subfield code="t">Error 5001 Not defined in file expand_doc_bib_avail.</subfield>
   <subfield code="f">1</subfield>
   <subfield code="g">0</subfield>
   <subfield code="h">N</subfield>
   <subfield code="i">0</subfield>
   <subfield code="k">1</subfield>
  </datafield>
  <datafield tag="TYP" ind1=" " ind2=" ">
   <subfield code="a">Monograph</subfield>
  </datafield>
  <datafield tag="TYP" ind1=" " ind2=" ">
   <subfield code="a">Printed language</subfield>
  </datafield>
  <datafield tag="980" ind1=" " ind2=" ">
   <subfield code="a">Mạng thư viện Đại học Đà Nẵng</subfield>
  </datafield>
 </record>
</collection>
