Pande, P. S., Neuman, R. P., & Cavanagh, R. R. (2014). The six sigma way: How to Maximize the Impact of Your Change and Improvement Efforts (Second edition.). New York: McGraw-Hill Education.
Citação norma ChicagoPande, Peter S., Robert P. Neuman, và Roland R. Cavanagh. The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts. Second edition. New York: McGraw-Hill Education, 2014.
Citação norma MLAPande, Peter S., Robert P. Neuman, và Roland R. Cavanagh. The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts. Second edition. New York: McGraw-Hill Education, 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.