Michelli, J. A. 1., & 1906-1998. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. New York: McGraw-Hill Education.

Michelli, Joseph A. 1960-, und 1906-1998. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.

Michelli, Joseph A. 1960-, und 1906-1998. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.