Michelli, J. A. 1., & 1906-1998. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. New York: McGraw-Hill Education.
Trích dẫn kiểu ChicagoMichelli, Joseph A. 1960-, và 1906-1998. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.
Trích dẫn MLAMichelli, Joseph A. 1960-, và 1906-1998. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.
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