Harmon, P. (2003). Business process change: A manager’s guide to improving, redesigning, and automating processes. Morgan Kaufmann Publishers.
Chicago-стиль цитированияHarmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann Publishers, 2003.
MLA-цитированиеHarmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann Publishers, 2003.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.