Harmon, P. (2003). Business process change: A manager’s guide to improving, redesigning, and automating processes. Morgan Kaufmann Publishers.
استشهاد بنمط شيكاغوHarmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann Publishers, 2003.
MLA استشهادHarmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. Morgan Kaufmann Publishers, 2003.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.