Read, B. B. (2000). Designing the best call centre for your business: A complete guide for location, services, staffing, and outsourcing. CMPBOOKS.
Styl ChicagoRead, Brendan B. Designing the Best Call Centre for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing. CMPBOOKS, 2000.
Citace podle MLARead, Brendan B. Designing the Best Call Centre for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing. CMPBOOKS, 2000.
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