Read, B. B. (2000). Designing the best call centre for your business: A complete guide for location, services, staffing, and outsourcing. CMPBOOKS.
শিকাগো স্টাইলে সাইটেশনRead, Brendan B. Designing the Best Call Centre for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing. CMPBOOKS, 2000.
এমএলএ সাইটেশনRead, Brendan B. Designing the Best Call Centre for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing. CMPBOOKS, 2000.
সতর্কবাণী: সাইটেশন সবসময় 100% নির্ভুল হতে পারে না.