Cita APA

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

Citación estilo Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Cita MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Precaución: Estas citas no son 100% exactas.