Cita APA

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

Chicago Style Citation

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Cita MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Atenció: Aquestes cites poden no estar 100% correctes.