APA引文

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

Trích dẫn kiểu Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

MLA引文

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

警告：这些引文格式不一定是100％准确.