Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.
Style de citation ChicagoYang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.
Style de citation MLAYang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.