Style de citation APA

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

Style de citation Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Style de citation MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

Attention : ces citations peuvent ne pas être correctes à 100%.