एपीए उद्धरण

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

शिकागो स्टाइल उद्धरण

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

एमएलए उद्धरण

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.