APA ציטוט

Yang, K. (2008). Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc.

Trích dẫn kiểu Chicago

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.

ציטוט MLA

Yang, Kai. Voice of the Customer: Capture and Analysis. McGraw Hill Companies Inc, 2008.