00936cam a2200337 i 4500 000045090 4213 20030324093510.0 010220|1987 vm 000 eng 0731800311 IRC IRC IRC eng 302.34 BO-R Bolton, Robert. People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton. Brookvale, N.S.W : Simon and Schuster Australia, 1987. xv, 300p. : ill. Communication. Interpersonal relations. Interpersonal communications. Interpersonal relations. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng