Abbott, P. (1999). Front office: Procedures, social skills, yield and management (2nd ed.). Oxford: Butterworth-Heinemann.
Čikaški stil citiranjaAbbott, Peter. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Oxford: Butterworth-Heinemann, 1999.
MLA način citiranjaAbbott, Peter. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Oxford: Butterworth-Heinemann, 1999.
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