Cita APA

Abbott, P. (1999). Front office: Procedures, social skills, yield and management (2nd ed.). Oxford: Butterworth-Heinemann.

Citación estilo Chicago

Abbott, Peter. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Oxford: Butterworth-Heinemann, 1999.

Cita MLA

Abbott, Peter. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Oxford: Butterworth-Heinemann, 1999.