00876cam a2200337 i 4500 000046264 5723 20030320100519.0 010220|1999 vm 000 eng 0750642300 IRC IRC IRC eng 647.94068 AB-P Abbott, Peter. Front office : procedures, social skills, yield and management / Peter Abbott. 2nd ed. Oxford : Butterworth-Heinemann, 1999. 211p. : ill. Hotel management. Hotel management. Hotel front desk personnel. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng