Oakland, J. S. (1996). Total quality managemen: Text with cases. Port Melbourne: Butterworth-Heinemann.
Style de citation ChicagoOakland, John S. Total Quality Managemen: Text With Cases. Port Melbourne: Butterworth-Heinemann, 1996.
Style de citation MLAOakland, John S. Total Quality Managemen: Text With Cases. Port Melbourne: Butterworth-Heinemann, 1996.
Attention : ces citations peuvent ne pas être correctes à 100%.