Oakland, J. S. (1996). Total quality managemen: Text with cases. Port Melbourne: Butterworth-Heinemann.
シカゴスタイル引用形Oakland, John S. Total Quality Managemen: Text With Cases. Port Melbourne: Butterworth-Heinemann, 1996.
MLA引用形式Oakland, John S. Total Quality Managemen: Text With Cases. Port Melbourne: Butterworth-Heinemann, 1996.
警告: この引用は必ずしも正確ではありません.