00857cam a2200325 i 4500 000046342 5805 20041029134139.0 010220b1999 vm 000 eng 0750643676 (pbk.) IRC IRC IRC eng 658.45 WO-G Wood, Gill. Customer communications, 1999-2000 / Gill Wood. Oxford : Butterworth-Heinemann, 1999. 208 p. : ill. Business communication. Business communication. Business communication Examinations, questions, etc. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng