Oakland, J. S. (1995). Total quality management: The route to improving performance (2nd edition.). Oxford; Boston: Butterworth-Heinemann.
Dyfyniad Arddull ChicagoOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
Dyfyniad MLAOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.