APA aipamena

Oakland, J. S. (1995). Total quality management: The route to improving performance (2nd edition.). Oxford; Boston: Butterworth-Heinemann.

Chicago Style aipamena

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.

MLA aipamena

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.