APA Citation

Oakland, J. S. (1995). Total quality management: The route to improving performance (2nd edition.). Oxford; Boston: Butterworth-Heinemann.

Trích dẫn kiểu Chicago

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.

MLA Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.

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