Oakland, J. S. (1995). Total quality management: The route to improving performance (2nd edition.). Oxford; Boston: Butterworth-Heinemann.
Chicago-стиль цитированияOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
MLA-цитированиеOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.