Oakland, J. S. (1995). Total quality management: The route to improving performance (2nd edition.). Oxford; Boston: Butterworth-Heinemann.
Trích dẫn kiểu ChicagoOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
MLA引文Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1995.
警告:這些引文格式不一定是100%准確.