APA citiranje

Kasper, H. (1999). Services marketing management: An international perspective. New york: John Wiley and Sons.

Trích dẫn kiểu Chicago

Kasper, Hans. Services Marketing Management: An International Perspective. New york: John Wiley and Sons, 1999.

MLA citiranje

Kasper, Hans. Services Marketing Management: An International Perspective. New york: John Wiley and Sons, 1999.