01161cam a2200361 i 4500 000046371 5834 20030326111642.0 010220|1999 vm 000 eng 0471984906 IRC IRC IRC eng 658.8 KA-H Kasper, Hans. Services marketing management : an international perspective / Hans Kasper. New york : John Wiley and Sons, 1999. 750p. : ill. Marketing. Management. Service industries Marketing Management. Customer service Marketing Management. DUT UDN50 DUT Book 658.8 KA-H available Error 5001 Not defined in file expand_doc_bib_avail. 1 0 N 0 SH 1 From the UDN01 UDN50 DUT Book 658.8 KA-H available Error 5001 Not defined in file expand_doc_bib_avail. 1 0 N 0 SH 1 Monograph Printed language Mạng thư viện Đại học Đà Nẵng