Kurtz, D. L. (1998). Services marketing. New york, NY: John Wiley and Sons.
शिकागो स्टाइल उद्धरणKurtz, David L. Services Marketing. New york, NY: John Wiley and Sons, 1998.
एमएलए उद्धरणKurtz, David L. Services Marketing. New york, NY: John Wiley and Sons, 1998.
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