Cartwright, R. (2000). Mastering customer relations. Basingstoke: Macmillan.
シカゴスタイル引用形Cartwright, Roger. Mastering Customer Relations. Basingstoke: Macmillan, 2000.
MLA引用形式Cartwright, Roger. Mastering Customer Relations. Basingstoke: Macmillan, 2000.
警告: この引用は必ずしも正確ではありません.