Rice, C. (1997). Understanding customers (2nd edition.). Oxford; Boston: Butterworth-Heinemann.
Trích dẫn kiểu ChicagoRice, Chris. Understanding Customers. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1997.
MLA CitationRice, Chris. Understanding Customers. 2nd edition. Oxford; Boston: Butterworth-Heinemann, 1997.
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