APA Citatie

Day, C. E. (2000). Call center operations: Profiting from teleservices. New York: McGraw-Hill.

Chicago Style citaat

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.

MLA citatie

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.

Let op: Deze citaties zijn niet altijd 100% accuraat.