Day, C. E. (2000). Call center operations: Profiting from teleservices. New York: McGraw-Hill.
Chicago Style citaatDay, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.
MLA citatieDay, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.
Let op: Deze citaties zijn niet altijd 100% accuraat.