Style de citation APA

Day, C. E. (2000). Call center operations: Profiting from teleservices. New York: McGraw-Hill.

Style de citation Chicago

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.

Style de citation MLA

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.

Attention : ces citations peuvent ne pas être correctes à 100%.