APA Alıntı

Day, C. E. (2000). Call center operations: Profiting from teleservices. New York: McGraw-Hill.

Chicago Stili Alıntı

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.

MLA Alıntı

Day, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.