Day, C. E. (2000). Call center operations: Profiting from teleservices. New York: McGraw-Hill.
Chicago Style CitationDay, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.
Cita MLADay, Charles E. Call Center Operations: Profiting From Teleservices. New York: McGraw-Hill, 2000.
Atenció: Aquestes cites poden no estar 100% correctes.