Hicks, M. J. (1991). Problem solving in business and management: Hard, soft and creative approaches. London: Chapman and Hall.
Citação norma ChicagoHicks, Michael J. Problem Solving in Business and Management: Hard, Soft and Creative Approaches. London: Chapman and Hall, 1991.
Citação norma MLAHicks, Michael J. Problem Solving in Business and Management: Hard, Soft and Creative Approaches. London: Chapman and Hall, 1991.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.