Lockwood, A., Baker, M., & Ghillyer, A. (1996). Quality management in hospitality: Best practice in action. London: Cassell.
Trích dẫn kiểu ChicagoLockwood, Andrew,, Michael Baker, và Andrew Ghillyer. Quality Management in Hospitality: Best Practice in Action. London: Cassell, 1996.
Deismireacht MLALockwood, Andrew,, Michael Baker, và Andrew Ghillyer. Quality Management in Hospitality: Best Practice in Action. London: Cassell, 1996.
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