Lockwood, A., Baker, M., & Ghillyer, A. (1996). Quality management in hospitality: Best practice in action. London: Cassell.
Dyfyniad Arddull ChicagoLockwood, Andrew,, Michael Baker, và Andrew Ghillyer. Quality Management in Hospitality: Best Practice in Action. London: Cassell, 1996.
Dyfyniad MLALockwood, Andrew,, Michael Baker, và Andrew Ghillyer. Quality Management in Hospitality: Best Practice in Action. London: Cassell, 1996.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.