Quality management in hospitality : best practice in action /

Quality management in hospitality : best practice in action /

This book is about: Hospitality and Quality; A systematic approach to quality; Alpha flight services; Country club hotel group; English lakes hotels; ....

Guardat en:
Dades bibliogràfiques
Altres autors: Lockwood, Andrew (Editor), Baker, Michael (Editor), Ghillyer, Andrew (Editor)
Format: Llibre
Idioma:English
Publicat: London : Cassell, 1996.
Matèries:
Management.
Hospitality industry.
Hospitality industry > Great Britain > Management.
Total quality management > Great Britain.
Tourism > Management.
Quality assurance > Great Britain.
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