01360cam a2200385 i 4500 000047990 7686 20030324092718.0 010321|1995 vm 000 eng 0582279461 IRC IRC IRC eng 658.31244 BU-J Burton, Jon. Interpersonal skills for travel and tourism / Jon and Lisa Burton. Burnt Mill, Harlow : Longman Scientific and Technical, 1995. xii, 322 p. : ill. ; 24.5cm. This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedure; Handling interpersonal Conflict; and Running effective meetings. Travel. Tourism. Communication. Social skills. Interpersonal communications. Tourism. Burton, Lisa. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng