rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Interpersonal skills for travel and tourism
  name:
    name part: Burton, Jon.
    role:
      role term: creator
  name:
    name part: Burton, Lisa.
  type of resource: text
  origin info:
    place:
      place term: vm
    place:
      place term: Burnt Mill, Harlow
    publisher: Longman Scientific and Technical
    date issued: 1995
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xii, 322 p. : ill. ; 24.5cm.
  abstract: This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedure; Handling interpersonal Conflict; and Running effective meetings.
  note: Jon and Lisa Burton.
  subject:
    title info:
      title: Travel
  subject:
    title info:
      title: Tourism
  subject:
    title info:
      title: Communication
  subject:
    topic: Social skills
  subject:
    topic: Interpersonal communications
  subject:
    topic: Tourism
  classification: 658.31244 BU-J
  identifier: 0582279461
  record info:
    record content source: IRC
    record creation date: 010321
    record change date: 20030324092718.0
    record identifier: 000047990