Plunkett, W. R., & Attner, R. F. (1997). Study guide [for] Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.
Citação norma ChicagoPlunkett, Warren Richard., và Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Citação norma MLAPlunkett, Warren Richard., và Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.