APA Citatie

Plunkett, W. R., & Attner, R. F. (1997). Study guide [for] Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.

Chicago Style citaat

Plunkett, Warren Richard., en Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.

MLA citatie

Plunkett, Warren Richard., en Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.