Plunkett, W. R., & Attner, R. F. (1997). Study guide [for] Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.
Chicago ZitierstilPlunkett, Warren Richard., und Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
MLA ZitierstilPlunkett, Warren Richard., und Raymond F. Attner. Study Guide [for] Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.