Evans, J. R. 1., & Dean, J. W. (2000). Total quality: Management, organization, and strategy (2nd ed.). Cincinnati, OH: South-Western College.
Trích dẫn kiểu ChicagoEvans, James R. 1950-, và James W. Dean. Total Quality: Management, Organization, and Strategy. 2nd ed. Cincinnati, OH: South-Western College, 2000.
Deismireacht MLAEvans, James R. 1950-, và James W. Dean. Total Quality: Management, Organization, and Strategy. 2nd ed. Cincinnati, OH: South-Western College, 2000.
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