Evans, J. R. 1., & Dean, J. W. (2000). Total quality: Management, organization, and strategy (2nd ed.). Cincinnati, OH: South-Western College.
Chicago ZitierstilEvans, James R. 1950-, und James W. Dean. Total Quality: Management, Organization, and Strategy. 2nd ed. Cincinnati, OH: South-Western College, 2000.
MLA ZitierstilEvans, James R. 1950-, und James W. Dean. Total Quality: Management, Organization, and Strategy. 2nd ed. Cincinnati, OH: South-Western College, 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.