01069cam a2200361 i 4500 000048974 8701 20051111142109.0 010322b1997 vm 000 eng 0201403846 IRC IRC IRC eng 658.812 IR-K Irons, Ken. The world of superservice : creating profit through a passion for customer service / Ken Irons. Harlow : Addison-Wesley, 1997. x, 246 p. : ill. ; 23.5cm. This book is about: Superservice; Strategic management; Communications; Service leadership... Management. Customer services. Customer relations. Service industries Management. Service industries Quality control. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng