rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: world of superservice
    sub title: creating profit through a passion for customer service
  name:
    name part: Irons, Ken.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: vm
    place:
      place term: Harlow
    publisher: Addison-Wesley
    date issued: 1997
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: x, 246 p. : ill. ; 23.5cm.
  abstract: This book is about: Superservice; Strategic management; Communications; Service leadership...
  note: Ken Irons.
  subject:
    title info:
      title: Management
  subject:
    title info:
      title: Customer services
  subject:
    topic: Customer relations
  subject:
    topic: Service industries
    topic: Management
  subject:
    topic: Service industries
    topic: Quality control
  classification: 658.812 IR-K
  identifier: 0201403846
  record info:
    record content source: IRC
    record creation date: 010322
    record change date: 20051111142109.0
    record identifier: 000048974