(1997). Contemporary services marketing management: A reader. London: The Dryden Press.
Chicago Style aipamenaContemporary Services Marketing Management: A Reader. London: The Dryden Press, 1997.
MLA aipamenaContemporary Services Marketing Management: A Reader. London: The Dryden Press, 1997.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.