01158cam a2200361 i 4500 000049062 8790 20051111142342.0 010322b1996 vm 000 eng 1557865051 IRC IRC IRC eng 658.812 DA-F Davis, Frank W. (Frank White), 1939- Customer responsive management : the flexible advantage / Frank W. Davis, Karl B. Mandrodt. Cambridge, MA : Blackwell, 1996. xvii, 416 p. : ill. ; 21.5 cm. This book is about: An introduction to customer responsiveness; The evolving economic focus; The customer-responsive model; The customer relationship management task; ... Management. Customer services. Customer services Management. Consumer satisfaction. Mandrodt, Karl B. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng