Robbins, H., & Finley, M. (1998). Why change doesn't work: Why initiatives go wrong and how to try again - and succeed. London: Orion Business.
Citação norma ChicagoRobbins, Harvey., e Michael Finley. Why Change Doesn't Work: Why Initiatives Go Wrong and How to Try Again - and Succeed. London: Orion Business, 1998.
Citação norma MLARobbins, Harvey., e Michael Finley. Why Change Doesn't Work: Why Initiatives Go Wrong and How to Try Again - and Succeed. London: Orion Business, 1998.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.