Heizer, J. H., & Nathan, J. (1997). Cases in total quality management: Manufacturing and services. Cincinnati, OH: South-Western College.
Style de citation ChicagoHeizer, Jay H., et Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
Style de citation MLAHeizer, Jay H., et Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
Attention : ces citations peuvent ne pas être correctes à 100%.