APA citiranje

Heizer, J. H., & Nathan, J. (1997). Cases in total quality management: Manufacturing and services. Cincinnati, OH: South-Western College.

Trích dẫn kiểu Chicago

Heizer, Jay H., và Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.

MLA citiranje

Heizer, Jay H., và Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.