Heizer, J. H., & Nathan, J. (1997). Cases in total quality management: Manufacturing and services. Cincinnati, OH: South-Western College.
Chicago ZitierstilHeizer, Jay H., und Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
MLA ZitierstilHeizer, Jay H., und Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.