Heizer, J. H., & Nathan, J. (1997). Cases in total quality management: Manufacturing and services. Cincinnati, OH: South-Western College.
Trích dẫn kiểu ChicagoHeizer, Jay H., và Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
MLA CitationHeizer, Jay H., và Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, OH: South-Western College, 1997.
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