01123cam a2200361 i 4500 000049450 9196 20051111143550.0 010322b1995 vm 000 eng 0538844396 IRC IRC IRC eng 658.812 NA-E Naumann, Earl, 1946- Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel. Cincinnati, Ohio : Thomson Executive Press, 1995. xix, 457 p. : ill. ; 23cm. This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ... Management. Customer services. Customer services Management. Consumer satisfaction Evaluation. Giel, Kathleen. DUT From the UDN01 Monograph Printed language Mạng thư viện Đại học Đà Nẵng
Notice: fwrite(): write of 437 bytes failed with errno=28 No space left on device in C:\vufind\module\VuFind\src\VuFind\Session\File.php on line 152
Cannot write session to C:\Windows\TEMP\vufind_sessions/sess_jp2kh34fthlu8efqhvac4iosjf
Warning: session_write_close(): Failed to write session data using user defined save handler. (session.save_path: \xampp\tmp) in C:\vufind\vendor\laminas\laminas-session\src\SessionManager.php on line 235