rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer satisfaction measurement and management
    sub title: using the voice of the customer
  name:
    name part: Naumann, Earl
    name part: 1946-
    role:
      role term: creator
  name:
    name part: Giel, Kathleen.
  type of resource: text
  origin info:
    place:
      place term: vm
    place:
      place term: Cincinnati, Ohio
    publisher: Thomson Executive Press
    date issued: 1995
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xix, 457 p. : ill. ; 23cm.
  abstract: This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...
  note: by Earl Naumann, Kathleen Giel.
  subject:
    title info:
      title: Management
  subject:
    title info:
      title: Customer services
  subject:
    topic: Customer services
    topic: Management
  subject:
    topic: Consumer satisfaction
    topic: Evaluation
  classification: 658.812 NA-E
  identifier: 0538844396
  record info:
    record content source: IRC
    record creation date: 010322
    record change date: 20051111143550.0
    record identifier: 000049450