Plunkett, W. R., & Attner, R. F. (1997). Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.
Chicago-стиль цитированияPlunkett, Warren Richard., và Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
MLA-цитированиеPlunkett, Warren Richard., và Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.