Cita APA

Plunkett, W. R., & Attner, R. F. (1997). Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.

Citación estilo Chicago

Plunkett, Warren Richard., y Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.

Cita MLA

Plunkett, Warren Richard., y Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.