Plunkett, W. R., & Attner, R. F. (1997). Management: Meeting and exceeding customer expectations (6th ed.). Cincinnati, OH: South-Western College.
Style de citation ChicagoPlunkett, Warren Richard., et Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Style de citation MLAPlunkett, Warren Richard., et Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, OH: South-Western College, 1997.
Attention : ces citations peuvent ne pas être correctes à 100%.