Managing quality /
This book is divided into five parts: The development of total quality management (TQM); The business context of TQM; The introduction of TQM; Quality management systems, tools and techniques; and TQM through continuous improvement.
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| Format: | Book |
| Language: | English |
| Published: |
Oxford :
Blackwell Business,
1999.
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| Edition: | 3rd ed. |
| Subjects: | |
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| Institutions: | Mạng thư viện Đại học Đà Nẵng |
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