01026nam a2200229Ia 4500 CTU_100600 210402s9999 xx 000 0 und d 936000 658.4 F757 Foster, S. Thomas Managing quality : An integrative approach S. Thomas Foster Upper Saddle River Pearson Prentice Hall 2004 This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how to manage service quality in order to deliver good-quality service and gain customer loyalty. Quality of products,Quality control Giang Sách kèm đĩa có số: AV.000450 Trung tâm Học liệu Trường Đại học Cần Thơ