01091nam a2200217Ia 4500 CTU_105870 210402s9999 xx 000 0 und d 44.88 651.73 M465 Maxwell, Dorothy Phone skills for the information age Dorothy Maxwell New York McGraw-Hill 2006 This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary. Telephone in business,Telephone etiquette,Điện thoại trong kinh doanh Tuyến Sách kèm theo đĩa CD có số AV.003559 Trung tâm Học liệu Trường Đại học Cần Thơ