Bowles, J. (1991). Beyond quality: New standards of total performance that can change the future of corporate American. New York: Berkley Books.
Citação norma ChicagoBowles, Jerry. Beyond Quality: New Standards of Total Performance That Can Change the Future of Corporate American. New York: Berkley Books, 1991.
Citação norma MLABowles, Jerry. Beyond Quality: New Standards of Total Performance That Can Change the Future of Corporate American. New York: Berkley Books, 1991.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.