APA-referens

Hodge, R. (2006). The mind of the customer: How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers’ success. New York, NY: McGraw-Hill.

Chicago-stil citat

Hodge, Richard. The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process to Accelerate Their Customers’ Success. New York, NY: McGraw-Hill, 2006.

MLA-referens

Hodge, Richard. The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process to Accelerate Their Customers’ Success. New York, NY: McGraw-Hill, 2006.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.