Hodge, R. (2006). The mind of the customer: How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers’ success. New York, NY: McGraw-Hill.
Trích dẫn kiểu ChicagoHodge, Richard. The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process to Accelerate Their Customers’ Success. New York, NY: McGraw-Hill, 2006.
MLA CitationHodge, Richard. The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process to Accelerate Their Customers’ Success. New York, NY: McGraw-Hill, 2006.
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