01147nam a2200217Ia 4500 CTU_116485 210402s9999 xx 000 0 und d 501000 658.314 B694 Bolton, Sharon C. Emotion management in the workplace Sharon C. Bolton New York Palgrave Macmillan 2005 The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels. Organizational behavior,Emotions,Employee motivation,Work,Organizational sociology,Industrial management Psychological aspects Hiếu Trung tâm Học liệu Trường Đại học Cần Thơ