01091nam a2200205Ia 4500 CTU_116577 210402s9999 xx 000 0 und d 401000 658.8 S534 Shaw, Colin Revolutionize your customer experience Colin Shaw New York, N.Y. Palgrave Macmillan 2005 In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience. Customer services,Consumer satisfaction,Experience,Customer relations Hiếu Trung tâm Học liệu Trường Đại học Cần Thơ