Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. Amsterdam: Morgan Kaufmann Publishers.
Trích dẫn kiểu ChicagoHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.
MLA引文Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.
警告：这些引文格式不一定是100％准确.