Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. Amsterdam: Morgan Kaufmann Publishers.
Chicago-stil citatHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.
MLA-referensHarmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.
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