APA aipamena

Harmon, P. (2003). Business process change: A manager's guide to improving, redesinging, and automating processes. Amsterdam: Morgan Kaufmann Publishers.

Chicago Style aipamena

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.

MLA aipamena

Harmon, Paul. Business Process Change: A Manager's Guide to Improving, Redesinging, and Automating Processes. Amsterdam: Morgan Kaufmann Publishers, 2003.