01293nam a2200217Ia 4500 CTU_118967 210402s9999 xx 000 0 und d 50.95 658.406 H288 Harmon, Paul Business process change : A manager's guide to improving, redesinging, and automating processes Paul Harmon Amsterdam Morgan Kaufmann Publishers 2003 This book is a must-read for every business manager who wants to manage business process change in an e-business environment; it's a true practitioner's guidebook to the complex world of end-to-end business process management. The book not only gives an excellent introduction to all aspects of process change management (from analysis or redesign to implementation to monitoring to improvement of business processes), but also provides a comprehensive guide to state-of-the-art techniques and technologies supporting the various aspects of this process (from process design methodologies to realizing business processes via choreography of Web services). Organizational change,Electronic commerce,System design Giang Trung tâm Học liệu Trường Đại học Cần Thơ