01320nam a2200217Ia 4500 CTU_123729 210402s9999 xx 000 0 und d 1013000 647.94068 W433 Weissinger, Suzanne Stewart Hotel/motel operations : an overview Suzanne Stewart Weissinger Africa Delmar/Thomson Learning 2000 Hotel-Motel Operations-An Overview helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues. The book covers both small and large property operations so the skills and knowledge gained through reading can be applied anywhere. The final chapter gives up-to-date references used in the industry and by individual travelers, and listed are Web sites that feature hotel choices and e-mail addresses for major chains Hotel management,Motel management Minh Trung tâm Học liệu Trường Đại học Cần Thơ