01074nam a2200205Ia 4500 CTU_124810 210402s9999 xx 000 0 und d 46.00 025.527 B353 Bavakutty, M. Methods for measuring quality of libraries M. Bavakutty, K. C. Abdul Majeed Darya Ganj, New Delhi Ess Ess Publications 2005 Contents of material: Introduction. Marketing of library and information products and service. Quality concepts in libraries. Total quality management. Quality standards and libraries. Service quality. Library evaluation and performance measurement. Methods for collection of data. Methods for analysis of data. SERVQUAL, ascale for measuring service quality. LibQUAL, an instrument for measuring library quality. Library quality; a review. Quality of libraries; case studies Library services,Library quality,Information management Minh Trung tâm Học liệu Trường Đại học Cần Thơ