01082nam a2200229Ia 4500 CTU_126421 210402s9999 xx 000 0 und d 130.63 658.4063 S479 Seppanen, Marvin S. Process analysis and improvement : Tools and techniques Marvin Seppanen , Sameer Kumar and Charu Chandra. Boston , MA. McGraw-Hill/Irwin 2005 This books describes and illustrates how to create an integrated business process analysis and improvement system using popular software tools such as Excell, Vision, Arena, anf Visual Basic for Application to create an integrated business process analysis and redesign capability. (mhhe.com) Reengineering (Management) Minh, Huỳnh Mai Process analysis and improvement: AV.000717 AV.000716 AV.000715 AV.000714, AVA.000304,Visio professional 2003: AV.000710 AV.000713 AV.000712 AV.000711 Trung tâm Học liệu Trường Đại học Cần Thơ