01115nam a2200217Ia 4500 CTU_126586 210402s9999 xx 000 0 und d 35.85 658.403 V227 Vandenbosch, Betty Designing solutions for your business problems : A structured process for managers and consultants Betty Vandenbosch San Francisco Jossey-Bass 2003 The book presents a rational approach to juggling quality and cost factors when problem-solving business situations. Author applies diagnostic hypotheses to project planning, emphasizing client goals and relationships rather than the problem or problem-solver's expertise. Appendices detail process mapping and interviewing as solution design tools. Some real world examples are included but not extended case studies. CD-ROM contents are not specified. (booknews.com) Problem solving,Management,Business consultants Minh, Huỳnh Mai Trung tâm Học liệu Trường Đại học Cần Thơ